Warranty Information
My Battery Plus Warranty Details
Manufacturer warranties are included with our products and are prominently displayed on product labels.
Assurance
If our tests determine that your battery is faulty, we will provide a replacement. Claims must be submitted within the warranty period indicated on the battery. A dated proof of purchase is necessary. The warranty for the replacement battery begins on the original defective battery's purchase date.
This warranty does not cover normal wear and tear, abuse, damage, neglect, overcharging, undercharging, improper application, installation, or maintenance.
Electronic Battery Testing
A variety of electronic battery testers are available, providing test results that should not be regarded as the sole basis for identifying a faulty battery. Different brands and models of testers may produce varying results based on their calibration.
Warranty Exclusions
- Normal wear and tear
- Physical damage
- Sulphation
- Incorrect application
- Flat battery
- Negligence (prior to or during use)
- Overcharging
- Addition of fluids other than water
- Batteries utilised in motorsports or racing activities
Battery Failure Reasons
Batteries have a limited lifespan, influenced by their usage and operating conditions. Battery failure can be attributed to various factors, categorised as either manufacturing or non-manufacturing issues.
- Short Circuits/Dead Cells: A cell displaying a significantly lower Specific Gravity (SG) reading compared to other cells.
- Age-Related Wear: As a battery ages, grid metal corrodes and active material is lost from the plate.
For more information, please visit your local My Battery Plus store or contact us.